Refund policy

Return and Exchange Policy

1. Return and Exchange Window

You have 14 days from the date of delivery to request a return or exchange. Requests made after this 14-day period cannot be processed for refunds or exchanges.

2. Return Requirements

To be eligible for a return, the following conditions must be met:

• The item must be unused, unopened, and in its original condition.
• A valid tracking number confirming delivery to TDOT Fragrances Inc. is required to process a return.

3. Exchange Policy

Exchanges are only available under the following conditions:

• The item is defective or damaged.
• The item was purchased directly from TDOT Fragrances Inc. via our website (www.tdotfragrances.ca).
• The item is returned in its original packaging with all contents intact.

4. Returns and Replacements

• Refunds: We do not offer refunds items available for sale on our Site, except in cases where the item is damaged or defective.
• Exchanges: Damaged or defective items may be exchanged within 15 days of receipt. If an item cannot be replaced, you may be eligible for a credit.
• Site Credit: Certain a la carte purchases may be eligible for return within 15 days for Site credit only.

5. Requesting a Return or Exchange

To request a return or exchange, please contact us at info@tdotfragrances.ca. Provide details about your order and the reason for the return or exchange, and we will guide you through the process.