Shipping policy

Shipping Policy

1. Introduction

Welcome to TDOT fragrances. This Shipping Policy outlines the terms and conditions for the delivery of products purchased from our online store. By placing an order with us, you agree to the terms outlined in this policy.

2. Shipping Destinations

TDOT fragrances ships to addresses throughout Canada & USA only. Unfortunately, we do not offer international shipping at this time.

3. Order Processing

  • Processing Time: Orders are typically processed within 1-2 business days. Please note that processing times may vary during peak periods or promotional events.
  • Business Days: Our business days are Monday through Friday, excluding statutory holidays observed in Canada.

4. Shipping Methods and Rates

  • Available Shipping Methods: We offer various shipping options, including standard shipping and expedited shipping. Shipping options and costs will be presented during checkout.
  • Shipping Rates: Shipping charges are calculated based on the chosen shipping method and delivery address. The total shipping cost will be displayed at checkout before order confirmation.

5. Delivery Times

  • Standard Shipping: Delivery times for standard shipping generally range from 3-7 business days, depending on the destination.
  • Expedited Shipping: Expedited shipping typically delivers within 1-3 business days.
  • Delivery Delays: While we strive to adhere to estimated delivery times, delays may occur due to factors beyond our control, such as weather conditions or carrier disruptions.

6. Shipping Charges

Shipping charges are determined based on the selected shipping method and delivery location. The applicable shipping fees will be clearly displayed at checkout. Any taxes or duties applicable to your order will also be included in the final cost.

7. Order Tracking

After your order has been dispatched, you will receive an email with a tracking number. This tracking number can be used to monitor the status of your shipment on the carrier’s website.

8. Shipping Issues

If you encounter any issues with your shipment, such as damage or non-receipt of the package, please contact us promptly at info@tdotfragrances.ca We will work with the carrier to resolve the issue as swiftly as possible.

9. Delivery Address

It is your responsibility to provide a complete and accurate delivery address. We are not liable for delays or delivery issues arising from incorrect or incomplete address details. If an address error leads to the return of your package, you will be responsible for any additional shipping costs incurred.

10. Returns and Exchanges

For details on our return and exchange policies, please refer to our Return Policy at [Return Policy URL]. Products returned due to shipping errors or damage will be handled in accordance with our Return Policy.

11. Customer Support

For any questions or concerns regarding our shipping policy or your order, please contact our customer support team:

TDOT fragrances Team
info@tdotfragrances.ca

12. Compliance with Canadian Regulations

TDOT fragrances adheres to all applicable e-commerce laws and regulations across Canada, including those related to consumer protection. This includes transparency in shipping costs, timely delivery, and addressing any shipping-related issues in compliance with legal standards.